Last Updated: 17/01/2024

At E-Express Courier, we are committed to ensuring the satisfaction of our customers. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed.

1. Eligibility for Refund
Refunds are processed based on the service type and the circumstances of the refund request.
Refunds for services are typically only provided in cases of service failure or error on the part of E-Express Courier.

2. Conditions for Returns
Returns are applicable in cases where a package is undeliverable, refused by the recipient, or if the sender requests a return.
Additional charges may apply for return services.

3. Processing of Refunds
Eligible refunds will be processed to the original method of payment within 5-10 business days.
Refunds are issued minus any applicable fees, such as handling or restocking fees.

4. Limitation of Liability
E-Express Courier’s liability for refunds and returns is limited to the cost of shipping.
No refunds will be issued for indirect losses or damages.

5. Non-Refundable Services
Certain services may be non-refundable as per our service agreement and terms and conditions.

6. Cancellation and Modification
Refunds due to cancellation or modification of services are subject to our Cancellation Policy.

7. Claims for Lost or Damaged Items
Claims for lost or damaged items must be filed according to our Claims Policy and within the specified time frame.

8. Changes to the Policy
E-Express Courier reserves the right to modify this Refund and Returns Policy at any time.

9. Contact Us
For more information or if you have any questions regarding this policy, please contact us at
Phone: +8801821505505
Email: info@eexpresscourier.com